While adoption of self check-in systems had already been increasing around the world, Covid-19 crisis has turned it into a necessity. These aren't just edgy things used by big hotel chains, but something guests have come to expect of all hotels.

Even before the pandemic, check-in was never a good way to leave a long-lasting, positive impression. After a long drive or flight, most guests are just too tired to go through tedious paperwork. It's not really a good time for small talk, is it?

Nevertheless, a guest's arrival and check-in is the most crucial part in the customer service journey. While you might think that self check-in systems in hotels sound futuristic, people have already been checking-in online for flights. As such, it's not a foreign concept, but something that's easily doable.